Your RunIQ may be paired with your phone, but if you see the broken cloud at the top of your RunIQ watch face (), they are not connected.
1. Make sure your RunIQ is paired with your phone
2. Check to see if too many Bluetooth™ devices are connected
If too many Bluetooth™ devices are connected to your phone, your RunIQ won’t connect. Try unpairing a Bluetooth™ device from your phone.