GPS Troubleshooting

A green bar appears on your RunIQ as GPS information loads (the green bar loads clockwise from the 12 o'clock position). If GPS fails to load, or takes more than 2 minutes to load, follow the troubleshooting steps below.

For Android Wear 2.0:

Option 1: Enable location

1. Tap Settings
2. Scroll down and tap Connectivity
3. Turn on Location from phone and watch (when on, the small circle turns blue and moves to the right of the gray circle)

Option 2: Force stop RunIQ - Start Run app

1. Tap Settings
2. Scroll down and tap Apps
3. Tap System Apps
4. Scroll down and tap RunIQ - Start Run
5. Tap Force stop
6. Tap the blue checkmark on the right to force stop the app
7. Reopen the RunIQ - Start Run app

For Android Wear 1.5:

Step 1: Enable location

1. Exit the NB Start Run app
2. Go to the RunIQ Settings
3. Swipe up until you find the setting: Location ON/OFF
4. Tap on Location to turn on/off
5. Swipe up until you find the setting: Permissions
6. Tap Permissions
7. Swipe up until you find: RunIQ - Start Run
8. Tap RunIQ - Start Run
9. Location should be ENABLED. If DISABLED, tap to enable.
10. Once ENABLED, swipe right to retreat to settings
11. Swipe up until you find the setting: Strava
12. Tap Strava
13. Location should be ENABLED. If DISABLED, tap to enable.

Step 2: Enable GPS on RunIQ in the Strava app

1. Exit the NB Start Run app
2. Open the Strava app on your paired device (phone or tablet)
3. Tap Settings
4. Tap Wear
5. Tick the box next to Use Device GPS